https://scribetribe.zendesk.com/hc/en-us/requests/new?ticket_form_id=[7452906349585]
You can find the query forms here, you will then need to select 'Payment Query Form' and enter this as the subject line. This will allow us to see that you have submitted a payment query form and begin resolving it.
Fill out all the info relating to your query for the scribe support team.
You can also find the forms by going to the Helpcentre and hitting 'submit a request'.