If a job has been successfully assigned to you it will move to your 'My jobs' section which you can access by clicking on the dropdown at the top of your scribe portal.
Clicking into the 'My jobs' section you'll be able to see any jobs currently assigned to you.
For example in this image you can see that this scribe has two jobs assigned to them, a 'Job' is comprised of tasks i.e the cards to be written. Clicking on any part of the white sections will then open the job for you. In this example you can see a button saying arrived, this should be clicked when your stationery for the campaign arrives with you and you have checked the contents and confirmed it is all okay for the job to be completed.
When clicking into the job you will then see the 'tasks' i.e cards to be completed, and their corresponding task number. Each task has its own unique number and every job has its own Job Id or job number. This is the info you should give to scribe support when asking a query as this will allow them to find the task you are referring to in the admin dashboard. The scribe support team need the job number to be able to find it, and if your query is about a specific task, the task ID that corresponds to it.
On the left you can see the tasks that are found inside the job, and on the right you can see an example of what will show when you are uploading the photo of your card into the task. The upload image button is what you will click to then upload a photo of the written card, which will then allow someone on the review team to see it and start checking it for quality assurance.
The task will contain the info required for writing i.e the recipient name/address for the envelope/copy the client wants on the card.
You'll be able to see the status of your card as it goes through the quality checking process, i.e 'to do' where the cards have yet to be written and uploaded, in review=once the photos have been uploaded and are waiting to be checked by the review team and then finally in Done when the card has been checked by the reviewer
If a card is failed, you will receive an email alert and notice in the platform showing which task number has failed and needs to be rewritten, reviewers may also occasionally fail a task to pass on feedback for future cards without that specific card needing to be rewritten. This will be indicated in the 'fail message' i.e 'please ensure you following the line guide more closely for future cards' no need to rewrite this one, and the reviewer will then later approve that card
Once all the cards have been checked by the reviewer, they submit it for a final check. Only once it has this final QA approval can the job be posted on the required postal date. Please see the section on the QA process/upload and postal deadlines for more info.
Handwritten communications are our calling card, so maintaining consistent high standards is vital at Inkpact. That’s where Quality Assurance comes in, to help make sure your work is checked and approved, so any mistakes you may have missed are caught and corrected before posting.
UPLOADING PHOTOS FOR QA
1.Write out your first letter/notecard and corresponding envelope.
2.Take a photo of only the card using your smartphone (best option) or computer/digital camera. Do not have anything else in frame, only the card. We are deploying new systems to make the QA process automatic, and any extra "information" on the image will prevent the card being read correctly.
3.Log on to the portal via computer or smartphone and upload the image. An automated notification will be sent to your reviewer who will review it within 24 hours. If you need it reviewed quicker or it hasn't been reviewed within this period, please contact scribesupport@inkpact.com.
4.We will then QA this first one and give you approval to carry on with the rest (this is to make sure the general layout/margins are correct for the job), or give you notes on what to correct.
5.Once you hear back from us on this first card, continue with the rest of the tasks, taking photos and uploading as you go.
Always refer back to and follow the layout approved on the first card.
6.Do not copy from one card to the next, EVEN IF THE CARD HAS BEEN APPROVED. Always refer to the original text from the portal as you complete the job. This is because the content can change.
7.We will QA each and every task, alerting you immediately if there are any mistakes/smudges/corrections needed! You’ll receive an email alerting you to any failed task, and within the platform, you’ll see the message from the reviewer specifying the correction that is needed.
8.Once everything is approved by the reviewer they send it to the team for one final check and if all is okay the internal team mark it with final QA approval, you’ll receive a notification that the cards/letters are ready to be posted on the postal day!
Note: Any work containing spelling mistakes, incorrect recipient name, missing punctuations, visibly smudged, lopsided layout, heavily overwritten letters/words, squashed words that can't be read, words/letters that cause doubt (like an “a” looking like an “o”) or changes to the master text provided won’t pass quality control. Please see the sections on QA standards for more in depth info on what will and will not pass quality control.
INSTRUCTIONS FOR POSTING (applies to postbox jobs, please ensure you follow the job brief or specific campaign info regarding posting as there are different types of campaigns with different postal methods)
After all tasks within a job are approved (all jobs will need to be approved by Quality Assurance before you can put any items into the post box for delivery), fix required stamp/stamps in the top right corner of each envelope and deposit them in a post box before its last collection of the day. Post all items on the postal deadline as stated in the job information on platform.
DO NOT ADHERE STAMPS UNTIL YOUR JOB HAS BEEN GIVEN FINAL QA APPROVAL
In the event you have to rewrite any items, these will have to be approved again before you’re able post them. This all needs to be completed within the final deadline.
On the same day you post them, click the ”Complete Job” box on the platform to alert us that you’ve mailed all the items (this is essential for processing your payment as this generates your invoice for the job)!
If you’re unsure of anything you can get in touch instantly from within the portal! Just click the blue help icon on the bottom right of your browser to access the Inkbot and if needed to send a message with your question.
If you have even the slightest doubt, please get in touch! We can make mistakes too - if you spot a contact name or part of an address missing or incorrect please check with us so we can get the relevant information to you.